My clothes smell bad

If your clothes still smell bad after washing, it could be due to one of the following reasons:

If there is a lingering bad odour in the drum of your washing machine, this can be easily transferred over to your clothes during a wash program. This bad odour is usually the result of a build up of dirt from previous washes and even from mould developing in the door seal. Washing machines are not self cleaning and so they require a regular maintenance wash at least every three months.

Not using enough detergent could mean that your clothes are not being cleaned properly. Ensure that you are filling the detergent drawer up to the marked line on the inside surface of the drawer, or if you are using a dosing ball make sure that it is filled up to the correct measurement line on the outside of the ball. Read the detergent manufacturer's instructions if you are unsure. Remember that there are situations where you might need to use more detergent that the recommended amount.

If you have any further questions, please contact our customer care team at +65 6751 5000. We're delighted to assist you.