BSH Home Appliances Pte. Ltd. Terms and Conditions of Purchase

The purchaser of the items described herein shall purchase the said items from BSH Home Appliances Pte. Ltd. (hereinafter referred to as “BSH”) on the following terms and conditions :-

1. Placement, Acknowledgment and Confirmation of Purchase Order

  • the purchaser by placing / confirming this order agrees that the terms and conditions contained herein shall apply and be binding on the parties hereto; and
  • the purchaser shall be bound by the terms and conditions of this order only if :-
    • this order shall be properly completed and delivered to BSH; and
    • an acknowledgement and subsequent confirmation of this order shall have been delivered to and received by the purchaser.

2. Changes to Purchase Order

  • the purchaser shall be at liberty to make changes to this order, provided that the said changes shall have been delivered to and received by BSH;
  • BSH shall use all reasonable endeavours to comply with the said changes; and
  • BSH shall, in the event that the said changes could not reasonably be complied with, inform the purchaser immediately and the parties hereto shall then enter into discussions in good faith for the purpose of resolving any outstanding issue to the mutual satisfaction of the parties hereto.

3. Delivery

  • BSH shall contact the purchaser for delivery arrangements and the purchaser shall avail himself to receive delivery in accordance with the agreed delivery schedule;
  • delivery shall be effected by BSH according to the quantities, within the agreed delivery schedule and at the prescribed costs. Please refer to our Delivery Information for further details; and
  • in the event that delivery shall not be effected according to the quantities referred to in this order and or within the agreed delivery schedule, the purchaser may in his absolute discretion either cancel this order without liability to BSH or extend the time for delivery without prejudice to the rights and or remedies which the purchaser may have at law and under this order against the vendor for non-delivery and or for any other damage and or loss incurred by the purchaser.

For the purposes of clarification and or avoidance of doubt, the purchaser accepts that delivery times shall be estimates only, that no claim shall be lodged against BSH for late delivery and that cancellation of this order shall not be permitted by reason only of late delivery.

4. Basic Installation and Disposal

  • delivery shall not include installation of the following product(s) :-
    • small appliances;
    • built-in appliances;
    • appliances with direct wire connections; and
    • cooking range of appliances (including hoods, hobs and ovens).
  • For the purposes of clarification and avoidance of doubt, installations at point of delivery shall be limited to basic set up of product(s) (excluding the product(s) referred to hereinabove) which includes stacking, plug-ins and test runs of washing machines, dryers and dishwashers;
  • our delivery agents may assist you in the removal and disposal of used product(s) which the product(s) purchased within the same segment of appliances are sought to replace.
  • Unplug, removal and disposal services shall not be extended to built-in product(s) and or product(s) with direct wire connections.

5. Tax Invoice

  • BSH shall upon completion of delivery issue a digital tax invoice for the items purchased to be delivered by electronic mail to the purchaser; and
  • the said tax invoice shall serve as a warranty by BSH that the items described in the same has been delivered to the purchaser.

6. Transfer of Risks and Title

  • The purchaser agrees that risks and title to the items shall be transferred to the purchaser upon delivery by BSH and receipt by the purchaser.

7. Cancellations and Returns

  • BSH accepts that the purchaser may request for cancellation of this order or to return the items purchased.
  • Please refer to our Cancellations and Returns Policies for further information.

8. Warranties

  • BSH, by the acceptance of this order and delivering the items purchased, hereby warrants that the items delivered shall be free from defects in material and or workmanship for a continuous period of twenty-four (24) months;
  • BSH warrants that the sale and delivery of the items in this order shall comply in all respects with the laws of the Republic of Singapore having full force and effect at the material time; and
  • BSH makes no warranty that its online purchase site shall be free from bugs and available at all times. BSH shall make all reasonable efforts to procure the availability of the said site without inherent defects to the extent possible.

9. Other Miscellaneous Terms

  • BSH may, from time to time and through its authorised agents, offer disposal services for used home appliance (for which the items purchased are intended as replacements), installation and product demonstration services.
  • Please contact us for further information.

10. Applicable Laws

  • The abovementioned terms and conditions shall be governed by the applicable laws of the Republic of Singapore.


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Customer Care Centre

Address: 38C, Jalan Pemimpin, #01-01, S577180

Walk in from Monday to Friday: 8.30am to 5.30pm (excluding public holidays)

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm (excluding public holidays)

Saturday: 9am to 1pm (excluding public holidays)

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We are committed to serve you better. Simply drop us a query through WhatsApp at +65 9727 8440.

While we endeavor to provide you with help as best as possible, there will be times where we will get back to you the next working day.

Thank you for your support and we look forward to be of continuous service to you.

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