Home Appliances
Book a repair with one of our expert Bosch engineers. We're here to get your induction and ceramic hob back up and running again in no time. Did you know that some induction and ceramic hob issues can be resolved without the need for a repair? View our hob’s support page to resolve common issues yourself.
Repair options.
Please check out the repair options offered below.
Bosch Service Hotline.
Our experienced Bosch Customer Service team will help you to book a repair appointment for your induction hob. We will ask you to provide the model number (E-Nr.) of your appliance during the booking process.
Our Customer Care Hotline operates on:
Monday to Friday: 9am to 6pm (excluding public holidays)
Saturday: 9am to 1pm (excluding public holidays)
How to find your E-Nr.
Simply refer to the appliance pass – one of the documents boxed with your product. Alternatively, check the hob itself. Look on or close to the front edge that sits below the worktop. The third option is to reconstruct the E-Nr. from its two parts.
Start with the code engraved in the cooking surface. This is followed by a / and the two-digit customer service index. To access it, go to the menu item Appliance Info under basic settings in the product interface.
Example of a type plate
Repair FAQs.
How do I know if I can solve the issue with my induction and ceramic hob by myself?
You can solve some minor faults with your appliance yourself. You can check whether the assistance of a Bosch service technician is required by checking the information in our support and help articles for induction and ceramic hob .
Should I repair my old induction and ceramic hob or get a new one?
It depends on the age and the condition of your induction and ceramic hob. Our customer service is happy to advice on whether a service repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.
What parts are used for the repair?
For the repair of your cooker hob, our team of qualified technicians only uses original spare parts. We offer the optimal solution for your appliance by analyzing the issue and ensuring the availability of all necessary spare parts.
How much will my repair cost?
If your Bosch appliance is out of warranty, the following charges apply:
- Diagnosis & Evaluation: $95
This fee covers the technician’s visit, inspection of the appliance, identification of the fault, and professional advice on the recommended repair. Please note that this service fee is payable regardless of whether the cost estimate of repair is accepted or declined.
- Repair Fee (when you proceed): $70
This fee applies only if you choose to proceed with the repair after diagnosis.
What's covered by the manufacturer's warranty?
For further details please check our warranty terms and conditions .
What information is needed to book a repair?
Before starting the repair booking process, make sure you have the model number (E-Nr.) of your cooker hood.
If you need help to identify the E-Nr. of your appliance, please check the E-Number section above.
How does our Bosch Home Appliances Service help towards protecting the environment and climate?
We offer the best support for a long product lifespan by providing repair services and original spare parts. These services ensure that your appliance keeps on working over a long period of time. A long appliance lifespan makes a significant contribution to protecting the environment and climate.
