Book a repair with one of our expert Bosch engineers. We're here to get your washing machine back up and running again in no time. Did you know that some washing machine issues can be resolved without the need for a repair? View our hob’s support page to resolve common issues yourself.
Please check out the repair options offered below.
In Warranty repair.
If your Bosch home appliance has a manufacturing or material fault and it is under the two-year manufacturer's warranty or the Bosch Extended Warranty, your repair will be free of charge subject to our warranty terms and conditions.
If your Bosch appliance is out of warranty, a service charge and call-out fee of S$150 will apply. This fee covers the technician's travel to your address, diagnosing the problem, and providing a cost estimate for the required parts and labor. Please note that the service charge is payable regardless of whether the cost estimate is accepted or declined.
This fee does not include the cost of spare parts. Further costs cannot be provided in advance, as the technician must physically inspect the unit to determine the root cause of the issue and identify the necessary spare parts for replacement or repair.
Our specialist Bosch Service engineers are here to help get your induction hob working again. You are about to start the 5 steps online booking process. You will be requested your contact details, appliance location and some other important information. Please enter your induction hob model number (E-Nr.) below to get started. The E-Nr. is needed to prepare the engineer’s visit, e.g.: providing needed spare parts to the engineer.
How to find your E-Nr.
Simply refer to the appliance pass – one of the documents boxed with your product. Alternatively, check the hob itself. Look on or close to the front edge that sits below the worktop. The third option is to reconstruct the E-Nr. from its two parts.
Example of a type plate
Start with the code engraved in the cooking surface. This is followed by a / and the two-digit customer service index. To access it, go to the menu item Appliance Info under basic settings in the product interface.
Our experienced Bosch Customer Service team will help you to book a repair appointment for your induction hob. We will ask you to provide the model number (E-Nr.) of your appliance during the booking process.
Our Customer Care Hotline operates on: Monday to Friday: 9am to 6pm (excluding public holidays) Saturday: 9am to 1pm (excluding public holidays)
Simply refer to the appliance pass – one of the documents boxed with your product. Alternatively, check the hob itself. Look on or close to the front edge that sits below the worktop. The third option is to reconstruct the E-Nr. from its two parts.
Example of a type plate
Start with the code engraved in the cooking surface. This is followed by a / and the two-digit customer service index. To access it, go to the menu item Appliance Info under basic settings in the product interface.
It is possible to resolve minor issues or errors by yourself. Before seeking professional assistance, you can quickly find out about the fault with your induction hob in our Bosch troubleshooting and support articles for induction hobs .
It depends on the age and the condition of your induction hob. Our customer service is happy to advice on whether a service repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.
If a repair isn't possible or not recommended, you will get a cashback of the call-out charge when buying a new Bosch home appliance.
All the spare parts used by our team of experts to repair your induction hob are original. In order to provide you with the perfect solution, we will analyze each issue individually to ensure the availability of all the necessary original spare parts.
If your Bosch home appliance has a manufacturing or material fault and it is under the two year manufacturer's warranty or the Bosch Extended Warranty, your repair will be free of charge subject to our warranty terms and conditions.
If not, a service charge and call-out fee of S$150 will apply. This fee covers the technician's travel to your address, diagnosing the problem, and providing a cost estimate for the required parts and labor. Please note that the service charge is payable regardless of whether the cost estimate is accepted or declined.
This fee does not include the cost of spare parts. Further costs cannot be provided in advance, as the technician must physically inspect the unit to determine the root cause of the issue and identify the necessary spare parts for replacement or repair.
We offer the best support for a long product lifespan by providing repair services and original spare parts. These services ensure that your appliance keeps on working over a long period of time. A long appliance lifespan makes a significant contribution to protecting the environment and climate.
