BSH Home Appliances Pte. Ltd. Cancellation and Returns Policies

Cancellation Policy

1. All cancellations are subject to an administrative fee of S$25 or 5% of the value of the product (whichever is higher).

2. A Cancellation Request may be submitted either by phone through our Customer Service Hotline 6751 5000 or Service Email at online-store.bshsgp@bshg.com .

3. When a Cancellation Request has been accepted, we will send a Cancellation Confirmation by email. Thereafter we will make a refund of your payment (less the applicable administrative fee) within 30 days, to the credit card used to place the order.

4. If a Cancellation Request is not accepted on these terms, the product may still be returned in accordance with our Returns Policy.

Returns Policy

1. A product may be returned at any time up to 14 calendar days from the day the product is delivered, subject to an administrative fee of S$25 for small domestic appliances or $100 for major domestic appliances. Electronic spare parts (which shall include all modules) are strictly non-returnable.

2. All returned products must be in the original packaging (including BSH barcodes), un-used and in a re-saleable condition. We shall be at liberty to refuse a return in the event that the product is unpacked, damaged and or used.

3. Returns of small domestic appliances (e.g. hand blenders, juicers, irons, vacuum cleaners, accessories, etc.) shall be accepted only at our Customer Service Centre.

  • BSH Home Appliances Pte Ltd
  • Blk 4012 Ang Mo Kio Avenue 10 #01-01
  • Techplace I
  • Singapore 569628
  • Operating hours: Mon-Fri, 8.30am-5.30pm

Alternatively you may request that we collect the product from you in which case an additional transportation fee shall apply.

4. For returns of all major domestic appliances (e.g. Washing Machines, Dishwashers, etc.), please submit your request either through our Customer Service Hotline 6751 5000 or Service Email at online-store.bshsgp@bshg.com .

5. When a Return Request has been accepted, we will make a refund of your payment (less an administrative fee if applicable) within 30 days, to the credit card used to place this order.

6. The terms and conditions of our standard warranty shall apply where applicable.

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Our service

Outstanding service – before and after the purchase.

Customer Service Centre

4012 Ang Mo Kio Ave 10, Techplace 1, #01-01 S569628

Walk in from Monday to Friday: 8.30am to 5.30pm (excluding public holidays)

Customer Care Consultant

Phone: +65 6751 5000

Monday to Saturday: 9am to 6pm

Changes in Operating Hours on 25 January 2019:

Customer Service Centre – Closed from 11am onwards

Experience Centre – Closed from 11am to 2pm

Regular operating hours will resume on 28 January 2019.

Customer Contact Hotline CNY Closure:

4 February 2019 – Closed from 1pm onwards

5 February 2019 – Closed from 1pm onwards

6 February 2019 – Closed from 1pm onwards

Regular operating hours will resume on 7 February 2019.

Customer Service Centre & Experience Centre CNY Closure:

4 February 2019 – Closed all day

5 February 2019 – Closed all day

6 February 2019 – Closed all day

Regular operating hours will resume on 7 February 2019.

Thank you for your kind understanding. Happy Lunar New Year!

WhatsApp Service:

We are committed to serve you better.

From 2 January 2019 onwards, you will be able to reach us through WhatsApp at +65 9727 8440 during the following non-operating hours:

Monday to Saturday, from 6pm to 9pm

Sunday, from 9am to 9pm

Simply drop us a query through WhatsApp. While we endeavor to provide you with help as best as possible, there will be times where we will get back to you the next working day.

We would like to thank you for your support and will be looking forward to be of continuous service to you.

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