Book a repair with one of our expert Bosch engineers. We're here to get your washing machine back up and running again in no time. Did you know that some washing machine issues can be resolved without the need for a repair? View our hood’s support page to resolve common issues yourself.
Please check out the repair options offered below.
In Warranty repair.
If your Bosch home appliance has a manufacturing or material fault and it is under the two-year manufacturer's warranty or the Bosch Extended Warranty, your repair will be free of charge subject to our warranty terms and conditions.
If your Bosch appliance is out of warranty, a service charge and call-out fee of S$150 will apply. This fee covers the technician's travel to your address, diagnosing the problem, and providing a cost estimate for the required parts and labor. Please note that the service charge is payable regardless of whether the cost estimate is accepted or declined.
This fee does not include the cost of spare parts. Further costs cannot be provided in advance, as the technician must physically inspect the unit to determine the root cause of the issue and identify the necessary spare parts for replacement or repair.
If you're having issues with your cooker hood, one of our specialist engineers can help to get it working again. You are about to start the 5 steps online booking process. You will be requested your contact details, appliance location and some other important information. Please enter your cooker hood model number (E-Nr.) below to get started. The E-Nr. is needed to prepare the engineer’s visit, e.g.: providing needed spare parts to the engineer.
How to find your E-Nr.
The E-Nr. is listed on the rating plate. It's either located on top of the hood or inside. If it's inside the appliance, you will only be able to read it after carefully removing the grease filters so they don't fall and damage your hob.
Example of a type plate
To do so, use one hand to support the flap while you release the latch with the other. Fold down the filter holder and remove the grease filter. Keep it level to prevent it from dripping. You should now see the rating plate.
Our experienced Bosch Customer Service team will help you to book a repair appointment for your cooker hood. We will ask you to provide the model number (E-Nr.) of your appliance during the booking process.
Our Customer Care Hotline operates on: Monday to Friday: 9am to 6pm (excluding public holidays) Saturday: 9am to 1pm (excluding public holidays)
The E-Nr. is listed on the rating plate. It's either located on top of the hood or inside. If it's inside the appliance, you will only be able to read it after carefully removing the grease filters so they don't fall and damage your hob.
Example of a type plate
To do so, use one hand to support the flap while you release the latch with the other. Fold down the filter holder and remove the grease filter. Keep it level to prevent it from dripping. You should now see the rating plate.
You can solve some minor faults with your appliance yourself. You can check whether the assistance of a Bosch service technician is required by checking the information in our support and help articles for cooker hoods .
It depends on the age and the condition of your cooker hood. Our customer service is happy to advice on whether a service repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.
If a repair isn't possible or not recommended, you will get a cashback of the call-out charge when buying a new Bosch home appliance.
For the repair of your cooker hob, our team of qualified technicians only uses original spare parts. We offer the optimal solution for your appliance by analyzing the issue and ensuring the availability of all necessary spare parts.
If your Bosch home appliance has a manufacturing or material fault and it is under the two year manufacturer's warranty or the Bosch Extended Warranty, your repair will be free of charge subject to our warranty terms and conditions.
If not, a service charge and call-out fee of S$150 will apply. This fee covers the technician's travel to your address, diagnosing the problem, and providing a cost estimate for the required parts and labor. Please note that the service charge is payable regardless of whether the cost estimate is accepted or declined.
This fee does not include the cost of spare parts. Further costs cannot be provided in advance, as the technician must physically inspect the unit to determine the root cause of the issue and identify the necessary spare parts for replacement or repair.
We offer the best support for a long product lifespan by providing repair services and original spare parts. These services ensure that your appliance keeps on working over a long period of time. A long appliance lifespan makes a significant contribution to protecting the environment and climate.
