Book a repair with one of our expert Bosch engineers. We're here to get your washing machine back up and running again in no time. Did you know that some washing machine issues can be resolved without the need for a repair? View our washing machine’s support page to resolve common issues yourself.
Please check out the repair options offered below.
In Warranty repair.
If your Bosch home appliance has a manufacturing or material fault and it is under the two-year manufacturer's warranty or the Bosch Extended Warranty, your repair will be free of charge subject to our warranty terms and conditions.
If your Bosch appliance is out of warranty, a service charge and call-out fee of S$150 will apply. This fee covers the technician's travel to your address, diagnosing the problem, and providing a cost estimate for the required parts and labor. Please note that the service charge is payable regardless of whether the cost estimate is accepted or declined.
This fee does not include the cost of spare parts. Further costs cannot be provided in advance, as the technician must physically inspect the unit to determine the root cause of the issue and identify the necessary spare parts for replacement or repair.
Please enter your washing machine information below to book a repair online.
Book a technician visit online.
If your washing machine or washer dryer has stopped working and needs a repair, one of our specialist Bosch Service engineers can soon help get it back on track. Please enter the model number (E-Nr.), FD and Z-Nr. to get started. Purchase date of appliance would be needed in case of a warranty claim.
How to identify the appliance?
The model number (E-Nr.), FD and Z-Nr. are located on the rating plate or sticker attached to your washing machine. Start by opening the appliance door and scanning the inside rim. Alternatively, check behind the maintenance flap that covers the drain pump (filter door) or the back of the appliance. You can see an example rating plate below and the places where it can be located on a washing machine.
Our experienced Bosch Customer Service team will help you to book a repair appointment for your washing machine or washer dryer. We will ask you to provide the model number (E-Nr.) of your appliance during the booking process.
Our Customer Care Hotline operates on: Monday to Friday: 9am to 6pm (excluding public holidays) Saturday: 9am to 1pm (excluding public holidays)
The model number (E-Nr.), FD and Z-Nr. are located on the rating plate or sticker attached to your washing machine. Start by opening the appliance door and scanning the inside rim. Alternatively, check behind the maintenance flap that covers the drain pump (filter door) or the back of the appliance. You can see an example rating plate below and the places where it can be located on a washing machine.
There are some minor issues that you can solve yourself. Verify that you don't need expert assistance by checking our troubleshooting and support articles for washing machines and washer dryers .
It depends on the age and the condition of your washing machine. Our customer service is happy to advice on whether a service repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.
If a repair isn't possible or not recommended, you will get a cashback of the call-out charge when buying a new Bosch home appliance.
Our professionals only use original spare parts for your washing machine and washer dryer. In order to identify the optimal solution for your appliance repair, we conduct a thorough individual analysis of each issue to ensure the availability of all necessary original spare parts.
If your Bosch home appliance has a manufacturing or material fault and it is under the two year manufacturer's warranty or the Bosch Extended Warranty, your repair will be free of charge subject to our warranty terms and conditions.
If not, a service charge and call-out fee of S$150 will apply. This fee covers the technician's travel to your address, diagnosing the problem, and providing a cost estimate for the required parts and labor. Please note that the service charge is payable regardless of whether the cost estimate is accepted or declined.
This fee does not include the cost of spare parts. Further costs cannot be provided in advance, as the technician must physically inspect the unit to determine the root cause of the issue and identify the necessary spare parts for replacement or repair.
We offer the best support for a long product lifespan by providing repair services and original spare parts. These services ensure that your appliance keeps on working over a long period of time. A long appliance lifespan makes a significant contribution to protecting the environment and climate.
