My clothes are damaged

If your clothes damaged during washing, it could be due to one of the following reasons:

Damage to clothing, such as holes, tears and loose stitching, may indicate poor quality fabric rather than a washing machine or usage issue. Always read clothing labels before purchase to determine their quality.

It is really important to use the correct washing programme for your specific load to ensure optimum washing performance. There are, for instance, some washing programmes which use fast spin speeds such as 1400 rpm, however these particular programmes are only suitable for hard-wearing clothes. If these programmes are used to clean loads consisting of mostly delicate clothes, this could potentially cause damage to them. Consult your instruction manual to find out which programmes are available on your Bosch washing machine and for which loads and garments they should be used.

Overloading the washing machine will force some of the clothes to rub up against the rubber door seal and the glass, which can cause stress on the fabric and result in rips and tears.

Not using the correct type of detergent could also cause significant damage to your clothes. Ensure that you are using the correct type of detergent depending on the type of fabric you are washing, and if you are unsure check the care label on your items of clothing.

Another common reason for damaged clothes is transfer damage caused by other clothing, notably open zips, and foreign objects in the drum. To avoid this type of damage, make sure that all zips are zipped up before putting them in the drum and remove any foreign objects from pockets such as coins. A great tip to help avoid fabric damage is to turn your clothing inside out before putting them in the drum.

If you have any further questions, please contact our customer care team at +65 6751 5000. We're delighted to assist you.