Why won't my vacuum pick up

My vacuum cleaner won’t pick up. What can I do?

If your vacuum cleaner doesn’t pick up any more, one of the components of your vacuum cleaner could be blocked. First check if the dust bag or dust container needs to be emptied. If that’s not it and your vacuum cleaner still doesn’t pick up properly, try cleaning the filter. Check to see if something has become jammed in the floor attachment, the telescopic tube or even in the hose. A good trick is to carefully insert a broom handle in the telescopic tube or the hose. This is a good way to remove anything that has become jammed.

Changing vauuum cleaner bags. Video instructions.

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Customer Service Centre

4012 Ang Mo Kio Ave 10, Techplace 1, #01-01 S569628

Walk in from Monday to Friday: 8.30am to 5.30pm (excluding public holidays)

Customer Care Consultant

Phone: +65 6751 5000

Monday to Saturday: 9am to 6pm

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From 2 January 2019 onwards, you will be able to reach us through WhatsApp at +65 9727 8440 during the following non-operating hours:

Monday to Saturday, from 6pm to 9pm

Sunday, from 9am to 9pm

Simply drop us a query through WhatsApp. While we endeavor to provide you with help as best as possible, there will be times where we will get back to you the next working day.

We would like to thank you for your support and will be looking forward to be of continuous service to you.

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Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.