There are several reasons for your washing machine leaking water, and the specific area the water is leaking from is usually a good indication of what is causing the leak. Have a look at our self-help information below to resolve a variety of washing machine leaking problems.

Water is leaking at the front of the washing machine

If water is pooling at the front of the appliance, the leak could be coming from either the door, the detergent drawer or the washing machine filter area (the bottom of the appliance).

Always make sure the door is firmly shut before starting a cycle. You should hear an audible click to indicate this. Check that there are no clothes stuck between the door and the housing that could be preventi

Clean and inspect the rubber seal

Maintaining a clean rubber seal is important in order to prevent any damage to it, which could lead to leaks.

Simply clean the rubber seal and the door, ensuring that all fluff and detergent residue is removed from the contact area between the rubber seal and the appliance door.

Water is leaking at the back of the washing machine

If water is leaking at the back of the appliance, it is likely that either the cold water fill hose or the waste water hose is responsible. Check to make sure that these hoses are properly connected to the washing machine and the cold water tap and waste water outlet respectively.

Water is leaking underneath the appliance

Water that is leaking directly underneath the appliance could potentially be the result of any of the causes outlined above, so it is important to carry out all of the checks mentioned above.

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Customer Care Centre

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Open from Mon - Fri, 9am - 5pm (Closed on Sat, Sun and PH).

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm Saturday: 9am to 1pm (Closed on Sun and PH)

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Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.

Self-help videos

Find out how to do simple troubleshooting for your appliance by exploring the video library.