What should I do if the washing machine drum doesn’t turn?

If your washing machine drum doesn’t turn, there are various possibilities. Is it a new machine? If so, it could be that the transport lock needs to be removed. If that’s not the case, we recommend you to call a service engineer at 6751 5000 or use our online appointment booking service.

Contact & Info

Get in touch

We’re here to help, before and after your purchase.

Customer Care Centre

Address: 38C Jalan Pemimpin, #01-01, Singapore 577180

Open from Mon - Fri, 9am - 5pm (Closed on Sat, Sun and PH).

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm Saturday: 9am to 1pm (Closed on Sun and PH)

Help is on the way

Arrange a visit for any date and time convenient for you.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.