If your steam cooker isn’t heating, there may be a few reasons behind it. Follow these steps to identify and resolve the issue.

Demo Mode is active

To deactivate Demo Mode:

1. Disconnect the appliance from the power supply by switching off the circuit breaker in your fuse box.

2. Wait a few seconds, then switch it back on.

3. Within approximately 5 minutes, go to the appliance's settings to turn off Demo Mode.

To change the basic settings:

1. Press Basic settings in the menu.

2. Press the required basic settings area.

3. Press the required basic setting.

4. Press to select the required basic setting. The change is applied directly for most basic settings. If you are having difficulties with the settings, please refer to your appliances instruction manual for more information.

Note: Your changes to the basic settings will be retained even after a power failure.

There has been a power cut

If theres been a recent power outage:

1. Open and close the appliance door once.

2. This confirms that the appliance is ready to operate again.

If the issue persists, we advise against attempting repairs yourself. Instead, book a repair with one of our highly trained and qualified Bosch engineers.

Get in touch

We’re here to help, before and after your purchase.

Customer Care Centre

Address: 38C Jalan Pemimpin, #01-01, Singapore 577180

Open from Mon - Fri, 9am - 5pm (Closed on Sat, Sun and PH).

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm Saturday: 9am to 1pm (Closed on Sun and PH)

Help is on the way

Arrange a visit for any date and time convenient for you.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.

Self-help videos

Find out how to do simple troubleshooting for your appliance by exploring the video library.