Although our appliances are manufactured to the highest standard in safety, all potential gas leaks should be investigated. If there is a smell of gas around the hob area, when you are not using your appliance as intended, please urgently turn off the gas supply.

If the emergency valve cannot readily be turned off:

1. Extinguish all naked flames, gas/oil and solid fuel burners.

2. Do not operate electrical switches.

3. Open all doors and windows to ventilate the area.

4. Evacuate the premises if considered necessary.

If the issue persists, contact your relevant utility provider or our customer care team at +65 6751 5000 for assistance.

Get in touch

We’re here to help, before and after your purchase.

Customer Care Centre

Address: 38C Jalan Pemimpin, #01-01, Singapore 577180

Open from Mon - Fri, 9am - 5pm (Closed on Sat, Sun and PH).

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm Saturday: 9am to 1pm (Closed on Sun and PH)

Help is on the way

Arrange a visit for any date and time convenient for you.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.

Self-help videos

Find out how to do simple troubleshooting for your appliance by exploring the video library.