Dishwasher is not draining

If your dishwasher is not draining, there are a few simple checks that you can carry out on your own, which may help your resolve the issue.

If your dishwasher pump is blocked, waste water cannot be pumped out of the appliance. To resolve this issue, please follow the instructions as shown.

1. Take out the bottom basket.

2. Remove the filter unit by carefully twisting the cylindrical top and lift away to access the pump.

3. We recommend using protective gloves when removing the residual water from the pump area. Use a soft sponge to soak up the water and gradually ladle it out of the appliance.

4. When you have removed the water, it is essential that you use protective gloves when placing your fingers in the pump area. This is because broken glass fragments can collect here.

5. Using a tea spoon, prise off the pump cover.

6. Then grip the cover by the lug and pull it upwards until it resists.

7. Then pull forwards. You can check instruction manual for further information.

8. Check the pump for any foreign objects and remove any deposits.

9. Ensure that the pump impeller can move freely.

10. Replace the pump cover and make sure that it engages correctly back into position until it clicks. The pump covers on some models can be removed by using a manual screwdriver (never use an electric one). Any obstructions should then be removed in the same way.

11. Place the filter back into position, ensuring the arrows align.

12. Replace the basket and your dishwasher is ready for use.

In some cases the impeller can also break and would need replacing. You may order a replacement part using our spare parts search or contacting our customer care team at +65 6751 5000.

If your dishwasher filter is blocked, the obstruction will stop the water from draining effectively, which can lead to food remnants depositing back onto your dishes, as well as drainage problems.

To resolve this issue, please follow the instructions as shown.

1. Remove the dishwasher rack.

2. Unlock the filter unit found at the base of the dishwasher and carefully pull it out. Separate the unit by carefully unscrewing the cylindrical filter first.

3. Clean both filters under running tap water. You can use a small brush to gently clean the inside of the filter and remove smaller pieces of debris. Do not use anything abrasive as this can damage the filter.

4. Reassemble the unit and put it back into the dishwasher.

5. Twist the filter to lock it into position until both arrows line up.

If the issue persists, we advise against attempting repairs yourself. Instead, book a repair with one of our highly trained and qualified Bosch engineers.