Coffee maker problems

Coffee maker problems. Now what?

You’re having problems with your coffee maker and you want to enjoy the aroma of fresh coffee again? Perhaps the heater on your coffee machine isn’t working or something went wrong during descaling. As you might hope, there’s good news. Within the guarantee period of 24 months following the date of purchase, we repair your device free of charge. Outside the warranty period, coffee machines are repaired by us at a fixed cost of <CMFixPrice>. If your coffee maker is a device with Solitaire design, the fixed price for the repair of your coffee machine is <SMFixPrice>.

If you want to avoid damaging your machine during descaling, please observe the instructions in the handbook and whenever possible, use a special descaler instead of aggressive household cleaners.

Address of small appliance customer service:
<SmAppCusSerAddress>

To cleaning & care products

Get in touch

We are here to help, before and after your purchase.

Customer Service Centre

4012 Ang Mo Kio Ave 10, Techplace 1, #01-01 S569628

Walk in from Monday to Friday: 8.30am to 5.30pm (excluding public holidays)

Customer Care Consultant

Phone: +65 6751 5000

Monday to Saturday: 9am to 6pm

Changes in Operating Hours on 25 January 2019:

Customer Service Centre – Closed from 11am onwards

Experience Centre – Closed from 11am to 2pm

Regular operating hours will resume on 28 January 2019.

Customer Contact Hotline CNY Closure:

4 February 2019 – Closed from 1pm onwards

5 February 2019 – Closed from 1pm onwards

6 February 2019 – Closed from 1pm onwards

Regular operating hours will resume on 7 February 2019.

Customer Service Centre & Experience Centre CNY Closure:

4 February 2019 – Closed all day

5 February 2019 – Closed all day

6 February 2019 – Closed all day

Regular operating hours will resume on 7 February 2019.

Thank you for your kind understanding. Happy Lunar New Year!

WhatsApp Service:

We are committed to serve you better.

From 2 January 2019 onwards, you will be able to reach us through WhatsApp at +65 9727 8440 during the following non-operating hours:

Monday to Saturday, from 6pm to 9pm

Sunday, from 9am to 9pm

Simply drop us a query through WhatsApp. While we endeavor to provide you with help as best as possible, there will be times where we will get back to you the next working day.

We would like to thank you for your support and will be looking forward to be of continuous service to you.

Help is on the way

Arrange a visit for any date and time convenient for you.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.