Cleaning the washing machine

How can I clean the drain pump in my washing machine?

Before cleaning the drain pump in your washing machine it’s important to ensure that the power has been disconnected. Open the service flap on the machine and let the water run off from the tube. You can now unscrew the pump cover. Place a towel underneath it in case any remaining water runs out. Carefully check for foreign objects in the pump.

If the impeller can’t be turned, something could have become jammed in the pump. In this case, contact the customer service department at <6751 5000>. Watch our video with an instruction and tips on how to clean the filter in your Bosch washing machine.

Watch our video on how to clean the drain pump in your Bosch washing machine.

To the video

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Customer Care Centre

Address: 38C, Jalan Pemimpin, #01-01, S577180

Walk in from Monday to Friday: 8.30am to 5.30pm (excluding public holidays)

Our Customer Care Centre will be closed at 4pm on 21 June 2019 for an internal event. Thank you for your understanding.

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm (excluding public holidays)

Saturday: 9am to 1pm (excluding public holidays)

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While we endeavor to provide you with help as best as possible, there will be times where we will get back to you the next working day.

Thank you for your support and we look forward to be of continuous service to you.

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Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.