Using too much or too little detergent can lead to poor washing results, including residue on clothes, bad odours, or ineffective stain removal. To get the best clean, always consider the following:

1. Level of Dirt on Clothes

• Heavily soiled clothes require more detergent.

• Around 70% of dirt on clothes comes from the body (e.g., sweat, oils, dead skin), not just visible stains.

Tip: If clothes smell musty or still feel dirty, try increasing the detergent slightly next time.

2. Size of the Load

• Larger loads = more dirt = more detergent.

• Always follow dosage guidelines based on your machine’s drum size.

Tip: Overloading the machine can reduce effectiveness, even with the right amount of detergent.

3. Water Hardness in Singapore

• Singapore has soft water, meaning the water contains low levels of minerals like calcium and magnesium.

• This makes detergent more effective, and there's no need to increase dosage for water hardness.

Tip: Avoid using too much detergent — since soft water doesn’t neutralise excess detergent well, it can lead to soap residue on clothes or in the machine.

If you have any further questions, please contact our customer care team at +65 6751 5000. We're delighted to assist you.

Get in touch

We’re here to help, before and after your purchase.

Customer Care Centre

Address: 38C Jalan Pemimpin, #01-01, Singapore 577180

Open from Mon - Fri, 9am - 5pm (Closed on Sat, Sun and PH).

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm Saturday: 9am to 1pm (Closed on Sun and PH)

Help is on the way

Arrange a visit for any date and time convenient for you.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.

Self-help videos

Find out how to do simple troubleshooting for your appliance by exploring the video library.