Washing machine errors

Error E18 / F18: pump time exceeded

Carry out a reset by turning the machine on and off. If the error can’t be rectified, please contact our customer service and arrange a service appointment. You can reach us at the service number: 6751 5000. Or use our online appointment booking service.

Contact & Info

Get in touch

We’re here to help, before and after your purchase.

Customer Care Centre

Address: 38C Jalan Pemimpin, #01-01, Singapore 577180

Open from Mon - Fri, 8.30 AM - 5.30 PM (Closed on Sat/Sun and PH). Visits are strictly by appointment only, and can be made via bit.ly/CSAppointment

The Customer Care Centre will be closed on 10 July 2020 (Polling Day). Thank you.

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm Saturday: 9am to 1pm (Closed on Sun and PH)

WhatsApp Service:

We are committed to serve you better. Simply drop us a query through WhatsApp at +65 9727 8440.

While we endeavor to provide you with help as best as possible, there will be times where we will get back to you the next working day.

Thank you for your support and we look forward to be of continuous service to you.

Help is on the way

Arrange a visit for any date and time convenient for you.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.