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Coffee maker problems

Coffee maker problems. Now what?

You’re having problems with your coffee maker and you want to enjoy the aroma of fresh coffee again? Perhaps the heater on your coffee machine isn’t working or something went wrong during descaling. As you might hope, there’s good news. Within the guarantee period of 24 months following the date of purchase, we repair your device free of charge. Outside the warranty period, coffee machines are repaired by us at a fixed cost of <CMFixPrice>. If your coffee maker is a device with Solitaire design, the fixed price for the repair of your coffee machine is <SMFixPrice>.

If you want to avoid damaging your machine during descaling, please observe the instructions in the handbook and whenever possible, use a special descaler instead of aggressive household cleaners.

Address of small appliance customer service:
<SmAppCusSerAddress>

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Get in touch

We’re here to help, before and after your purchase.

Customer Care Centre

Address: 38C Jalan Pemimpin, #01-01, Singapore 577180

Open from Mon - Fri, 8.30am - 5.30pm (Closed on Sat, Sun and PH).

Customer Care Hotline

Phone: +65 6751 5000

Monday to Friday: 9am to 6pm Saturday: 9am to 1pm (Closed on Sun and PH)

Help is on the way

Arrange a visit for any date and time convenient for you.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.