We acknowledge recent incidents of plug damage concerning the rewireable13A GB plugs of certain models of dryers and washer-dryers. After internal investigations and tests, we concluded that a particular model of the rewireable 13A GB plug is not suitable for the affected dryers and washer-dryers.
In order to uphold the highest quality, reliability and safety standards, we have decided to launch an island-wide voluntary plug health check campaign for the affected models of dryers and washer-dryers.
We sincerely apologize for the inconvenience we might have caused and we encourage the owners of affected dryers and washer-dryers to contact us at 1800 3190 788.
To check if your dryer or washer-dryer qualifies for our voluntary plug health check, please take the following steps :
1.Please note the affected models.
2.Check the brand, model number, batch number and Serial Number. The information can be found at the bottom of the front panel when you open the door of the dryer or washer-dryer.
3.If your dryer or washer-dryer is an affected model, please contact our hotline at 1800 3190 788 to arrange an appointment.