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BSH Home Appliances PTE LTD Cancellation and Returns Policies

Cancellation Policy

1You may cancel your order without obligation anytime before delivery arrangements are confirmed with you. Should you wish to cancel your order after delivery arrangements have been confirmed with you, we may impose an administrative fee to cancel your order.
2Please refer to our Delivery Information for details on the delivery process.
3A Cancellation Request may be submitted either by phone through our Customer Service Hotline 6751 5000 or Service Email at online-store.bshsgp@bshg.com.
4When a Cancellation Request has been accepted, we will send a Cancellation Confirmation by email. Thereafter we will make a refund of your payment (less an administrative fee if applicable) within 30 days, to the credit card used to place the order.
5If a Cancellation Request is not accepted on these terms, the product may still be returned in accordance with our Returns Policy.


Returns Policy

1
A product may be returned at any time up to 14 calendar days from the day the product is delivered, subject to an administrative fee of S$25 or 2% of the value of the product (whichever is higher).
2
All returned products must be in the original packaging (including BSH barcodes), un-used and in a re-saleable condition. We shall be at liberty to refuse a return in the event that the product is unpacked, damaged and or used.
3
Returns of small domestic appliances (e.g. hand blenders, juicers, irons, hair care appliances, accessories, etc.) shall be accepted only at our Customer Service Centre.

BSH Home Appliances Pte Ltd
Blk 4012 Ang Mo Kio Avenue 10 #01-01
Techplace I
Singapore 569628
Operating hours: Mon-Fri, 8.30am-5.30pm

Alternatively you may request that we collect the product from you in which case an additional transportation fee shall apply.
4For returns of all other major domestic appliances (e.g. Washing Machines, Dishwashers, etc.), please submit your request either through our Customer Service Hotline 6751 5000 or Service Email at online-store.bshsgp@bshg.com.
5When a Return Request has been accepted, we will make a refund of your payment (less an administrative fee if applicable) within 30 days, to the credit card used to place this order.
6The terms and conditions of our standard warranty shall apply where applicable.
 
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